smilesweety.comaccepts different forms of payment, depending on the country or region of the billing address, including:

Credit/debit cards: Visa, Mastercard, American Express (with some regional exceptions), Maestro, Diners, Discover and UnionPay.
Alternative payment methods: PayPal, Apple Pay and Alipay.

To ensure that the correct currency, payment methods and shipping conditions for your area are displayed, please select your country or region from the drop-down menu on the bottom left-hand corner of the www.smilesweety.com webpage.

For payments made through www.loewe.com, online checks will be made directly with the relevant financial institutions.

To ensure the security of transactions, LOEWE carries out processing for the purposes of risk assessment and fraud prevention on the internet. In addition, to guarantee the security of the transactions, we carry out controls requesting additional information.

We reserve the right to cancel transactions if necessary, and any order, if the requested information is not provided accordingly.

For security reasons, it is not possible to change the delivery or billing address, or the shipping method once an order has been placed.

We use premium materials including 18K gold, genuine leather, and high-quality fabrics. Each piece is crafted with care to ensure long-lasting beauty and durability.

Yes, we ship worldwide with free shipping.

Absolutely. We offer a 60-day return and exchange policy as long as the item is unworn, unused, and returned in its original packaging. Please visit our Return Policy page for more details.

You can reach us anytime at [email protected] or via the contact form on our website. We aim to respond within 24–48 hours on business days.